Complaints Policy

WHY CARAVAN OWNERS CHOOSE US

Reliable Workmanship Backed by Experience

We provide high-quality caravan servicing and upgrades with attention to detail, transparent communication, and a focus on long-term reliability.

Experienced technicians

Premium parts & accessories

Honest recommendations

Fast turnaround times

Destination Licensed is committed to providing a safe, professional and high quality learning experience.

If at any stage we have not met your expectations we’d like to understand what has happened, investigate it, learn from it and continuously improve our services.

How to Share Your Feedback

To help us resolve your issue quickly, please submit your complaint using one of the methods below:

Email us: Send the details of your experience to contact@destinationlicensed.com.au
Call Us: Speak directly with us by calling 0404 263 254 (available Monday–Friday, 9am–5pm).

📌 What to include: Please provide your full name, contact details a brief description of the issue, and your preferred outcome.

What Happens Next?

Once we receive your complaint, we follow a transparent three-step process to ensure a fair resolution:

Acknowledgment: We will confirm receipt of your complaint within 2 business days.
Investigation: We will thoroughly review the issue, gather all relevant facts, and contact you in writing with a proposed resolution within 10 business days.
Escalation: If you are not completely satisfied with our response, you can escalate the matter externally via the following options:

Issues about conduct

You can contact the Department for Infrastructure and Transport (DIT)

To do this, use the Department’s Feedback form.

When you submit your complaint, please provide the following information:

your details, including name, address, email and contact number
details of the motor vehicle driving instructor
an overview of what happened, including the date, time and location
what steps you have taken to try to resolve the complaint.

Issues about business practices

Contact Consumer Business Services if your issue is about our business practices. To do this, call 13 18 82.

Issues about unacceptable behaviour

South Australian Equal Opportunities Commission (for complaints relating to discrimination) Online: www.eoc.sa.gov.au Tel: 08 8207 1977.
South Australia Police for allegations of criminal behaviour on 131 444.
Office of Public Integrity for allegations of corruption, misconduct and maladministration. Use their online form, Call 1300 782 489.